The Provider reserves the right to modify the route, duration, content, or organization of the service in the event of unforeseeable circumstances, particularly due to:

• adverse weather conditions,
• security concerns,
• traffic restrictions, road closures, or access restrictions,
• illness or injury,
• force majeure, or other operational reasons.

In such cases, the overall nature and value of the service will be preserved to the greatest extent possible.

Public and private tours typically take place in all normal weather conditions, unless expressly stated otherwise. The Client is responsible for appropriate clothing, footwear, and personal preparedness commensurate with the nature of the event.

In the event of the Client’s late arrival, there is no entitlement to an extension of the service or a refund of part of the price. Failure to use the booked service without proper prior cancellation is considered a cancellation at the time of the scheduled start of the service. If the Client fails to show up without prior notice, the reservation is forfeited without entitlement to a refund.

For public group events, the Provider reserves the right to cancel or reschedule the event if the minimum number of participants is not met or if other serious organizational reasons arise. In such a case, the Client will be offered an alternative date, a credit, or a refund of the amount paid.

In the event that the Provider is unable to personally provide the confirmed service due to illness, force majeure, or other serious circumstances, the Provider reserves the right, upon prior agreement, to arrange an adequate alternative solution—for example, through a qualified partner guide—or to offer a rescheduling. The Client will be informed in advance of any alternative solution or the involvement of a partner.

If it is not possible to arrange a suitable alternative solution and the Client does not agree to the alternative, the Client is entitled to a refund of the amount already paid for the portion of the service not provided.

In the event that the Provider cancels a confirmed service for reasons attributable to the Provider and it is not possible to offer an adequate alternative solution, the Client is entitled to a refund of the amount already paid.

For the purpose of documenting and presenting its activities, the Provider may take photographs or record audiovisual footage during selected events, tours, or programs for the purpose of presenting its activities, particularly on its website, social media, or in promotional materials. A Client who does not wish to be photographed or filmed is requested to notify the Provider of this fact in advance or without undue delay during the event.

The Client participates in tours and events at their own risk. The Provider is not liable for any harm or damage resulting from the Client’s inappropriate behavior, failure to follow instructions, health limitations, or circumstances beyond the Provider’s reasonable control. In the event that the service includes the consumption of alcoholic beverages or a recommendation to consume them, the Client bears full responsibility for their decision to consume alcohol and for their subsequent behavior. The Provider is not liable for any damages, injuries, health complications, or legal consequences arising in connection with the consumption of alcohol during or after the program.

The Provider also reserves the right to refuse or terminate the participation of any Client whose behavior, under the influence of alcohol or other substances, endangers safety, the course of the program, or other participants, without any entitlement to a refund.

The Provider is not liable for third-party services that may be part of the supplementary program (e.g., restaurants, admission to venues, transportation), unless expressly stated otherwise.